“Any business that wants to communicate better to their customers can use this”
Ellerston Global Co-Portfolio Manager, Bill Pridham, recently presented at the Future Generation Investment Forum one of his top stock ideas for the year ahead. If you have had frustrating experience with various customer service calls, LivePerson, a US listed company, has the solution for you.
Customer care is becoming the number 1 differentiator for brands globally, and that the outcome and experience consumers are having with call centres are generally not that pleasant. On the same page, companies are dealing with high costs related to these calls, as much as up to $5.60 per call. Globally this amounts to companies spending up to $1.5 trillion. And that’s not to mention the amount of time wasted by being on hold, which only contributes to the overall customer dissatisfaction.
LivePerson, makes life easier by transforming how people communicate with brands. It provides the platform which connects your favourite brands with your favourite messaging app – such as Facebook Messenger or WhatsApp, to deliver a more seamless customer experience.
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