“Any business that wants to communicate better to their customers can use this”

Ellerston Global Co-Portfolio Manager, Bill Pridham, recently presented at the Future Generation Investment Forum one of his top stock ideas for the year ahead. If you have had frustrating experience with various customer service calls, LivePerson, a US listed company, has the solution for you.

Customer care is becoming the number 1 differentiator for brands globally, and that the outcome and experience consumers are having with call centres are generally not that pleasant. On the same page, companies are dealing with high costs related to these calls, as much as up to $5.60 per call. Globally this amounts to companies spending up to $1.5 trillion. And that’s not to mention the amount of time wasted by being on hold, which only contributes to the overall customer dissatisfaction.

LivePerson, makes life easier by transforming how people communicate with brands. It provides the platform which connects your favourite brands with your favourite messaging app – such as Facebook Messenger or WhatsApp, to deliver a more seamless customer experience.

 

+ Disclaimer and Notes

Ellerston Capital Limited ABN 34 110 397 674 AFSL 283000 is the responsible entity and issuer of units in the Ellerston Global Mid Small Cap Fund (Unhedged) ARSN 609 725 868. Any information is general and does not take into account your personal objectives, financial situation or needs. Accordingly you should consider the Product Disclosure Statement before deciding whether to acquire or continue to hold units in the Fund available from this website or by contacting us on 02 9021 7797. Past performance is not a reliable indicator of future performance.

AUTHOR
Bill Pridham

Bill Joined Ellerston Capital in November 2015 and has 19 years financial markets experience.

Prior to Ellerston Capital, Bill was an Investment Manager at JGL Investments. At JGL, he managed a listed equity portfolio with a global mandate and absolute return focus.
Prior to JGL Investments, Bill worked as an Investment Analyst at Kira Capital, Senior Research Analyst at QIC and CIO at MMC Asset Management. Bill started his career at UBS Australia as a Senior Research Analyst.

Bill holds a Bachelor of Commerce from Bond University and is a CFA Charterholder.

Disclaimer:
Past performance is not a reliable indicator of future performance. 
Ellerston Capital Limited ABN 34 110 397 674 AFSL 283000 is the issuer of units in the Funds. Any information is general and does not take into account your personal objectives, financial situation or needs. Accordingly, you should consider the relevant disclosure document before deciding whether to acquire or continue to hold units in the Fund available from this website or by contacting us on (02) 9021 7797.